Medical Dispatch Rider

Job Summary

The Medical Dispatch Rider will be responsible for the timely collection and delivery of laboratory samples, medical reports, medications, consumables, and other healthcare-related items between our facilities, hospitals, clinics, corporate clients, and patients while maintaining the integrity and confidentiality of all medical materials.

Key Responsibilities

Pick up and deliver laboratory specimens, medications, medical reports, and other healthcare items safely and promptly.
Ensure proper handling and transportation of temperature-sensitive or fragile medical specimens according to established protocols.
Verify delivery and collection details before leaving each location.
Obtain signatures or electronic proof of delivery where required.
Maintain accurate delivery logs and daily dispatch records.
Ensure confidentiality of patient information and medical documents.
Perform routine inspection and basic maintenance of the assigned motorcycle.
Report accidents, delays, or mechanical faults immediately.
Ensure compliance with road safety regulations and company policies.
Maintain cleanliness and good condition of the assigned motorcycle and safety equipment.
Provide courteous and professional customer service to patients and clients.
Support other logistics duties assigned by the supervisor.
Requirements

Minimum of Senior Secondary School Certificate (SSCE) or equivalent.
Valid Rider’s Permit and current driver’s licence for motorcycles.
Minimum of 2 years’ experience as a dispatch rider, preferably in a healthcare or medical environment.
Good knowledge of road networks within the operating area.
Ability to read and write in English.
Good communication and interpersonal skills.
Physically fit and able to work under pressure.
Honest, dependable, punctual, and well-organised.
Ability to use smartphones and navigation applications (e.g., Google Maps).
No history of reckless driving or serious traffic violations.
Preferred Qualifications

Experience handling laboratory samples or medical deliveries.
Basic knowledge of specimen handling and infection prevention procedures.
Basic motorcycle maintenance skills.
Competencies

Time management
Reliability and integrity
Customer service orientation
Attention to detail
Problem-solving ability
Professional appearance and conduct
Safety consciousness
Benefits

Competitive salary
Performance incentives
Health insurance (where applicable)
Paid annual leave
Training and career development opportunities
Provision of work tools and personal protective equipment (PPE)