Pelb Consulting Limited
Technical Support:
Provide technical support to end-users for hardware, software, and network issues.
Respond to and resolve IT service requests and incidents in a timely manner.
Assist with the setup, configuration, and maintenance of computers, servers, and network devices.
Network Management:
Monitor and maintain network infrastructure, including switches, routers, firewalls, and wireless access points.
Ensure network security and performance through regular monitoring and updates.
System Administration:
Manage user accounts, permissions, and access controls.
Perform routine maintenance and updates on servers, workstations, and other IT equipment.
Ensure regular data backups and perform disaster recovery operations when necessary.
Software Management:
Install, configure, and update software applications.
Maintain software licensing and compliance.
Assist in the evaluation and deployment of new software solutions.
Documentation and Reporting:
Maintain accurate and up-to-date documentation of IT infrastructure, configurations, and procedures.
Prepare and present regular reports on IT performance and incidents.
Document and report on IT issues and resolutions.