Website Whip-Smart Service Providers Limited
JOB TITLE: STORE ASSISTANT / CUSTOMER SERVICE REPRESENTATIVE
Industry: Health & Wellness
Location: Maryland, Lagos
Employment Type: Full-Time
Salary: ₦120,000 per month
Working Days: Monday – Friday
Working Hours: 8:00 AM – 5:00 PM
JOB SUMMARY
We are looking for a reliable, organized, and customer-focused Store Assistant / Customer Service Representative to support daily store operations while attending to customers and online enquiries.
The successful candidate will be responsible for maintaining accurate inventory records, organizing products, attending to customers, responding to online enquiries, processing orders, and supporting sales activities.
KEY RESPONSIBILITIES
Attend to customers professionally and provide excellent customer service.
Respond promptly to online enquiries, messages, and customer requests.
Provide accurate information about products and assist customers with their orders.
Follow up with customers and potential customers to support sales.
Receive, arrange, and organize products properly.
Maintain accurate inventory records and monitor stock levels.
Conduct regular stock counts and report shortages or discrepancies.
Record stock movement using Microsoft Excel and inventory software.
Assist with processing and packaging customer orders.
Ensure products are properly stored and organized.
Keep the store clean, neat, and well-arranged.
Report damaged, missing, or expired products to the appropriate supervisor.
Maintain proper records of customer enquiries, orders, and stock.
Assist with other store, sales, and customer service duties as assigned.
REQUIREMENTS & QUALIFICATIONS
HND or BSc in any relevant field.
Must be computer literate.
Good knowledge of Microsoft Excel is required.
Ability to use inventory software and maintain accurate stock records.
Good communication and interpersonal skills.
Customer-focused with a good understanding of sales and customer service.
Good organizational and record-keeping skills.
Strong attention to detail and accuracy.
Ability to multitask and work in a fast-paced environment.
Reliable, hardworking, and responsible.
Previous experience in customer service, sales, storekeeping, or inventory management is an advantage.
KEY QUALITIES
Good communication skills
Customer-focused
Organized and detail-oriented
Reliable and responsible
Good computer skills
Good sales and follow-up skills
Ability to multitask
Team player
Willingness to learn
HOW TO APPLY
Interested and qualified candidates should send their CV to whipsmartrecruitment@gmail.com using “Store Assistant / Customer Service Representative – Maryland” as the subject of the email. Alternatively, candidates may send their CV via WhatsApp to 09131150110. Note: Only shortlisted candidates will be contacted.