Website Whip-Smart Service Providers Limited
Job Title: Order Fulfilment & Media Curator
Location: Ikeja, Lagos
Salary: ₦120,000 – ₦150,000 Monthly
*Job Summary*
We are looking for a detail-oriented and creative Order Fulfilment & Media Curator with a strong eye for quality and organization. The ideal candidate will manage the complete order fulfilment process, ensure inventory accuracy, support customer satisfaction, and create engaging behind-the-scenes content for our online community.
This role requires someone who is organized, proactive, customer-focused, and comfortable handling both operational and content-related responsibilities.
*Key ResponsibilitiesOrder Fulfilment & Inventory Management*
Process and prepare customer orders accurately and efficiently
Conduct detailed quality checks on incoming bulk shipments and outgoing orders
Ensure products are properly packaged and dispatched on time
Monitor inventory movement and report low stock or discrepancies
Maintain organized stock records and storage areas
Coordinate with logistics and delivery partners when necessary
Customer Support
Respond to customer inquiries regarding orders, deliveries, and products
Resolve customer concerns professionally and promptly
Provide updates on order status and ensure a smooth customer experience
Support after-sales communication and customer satisfaction efforts
*Content Creation & Media Support*
Capture behind-the-scenes content related to packaging, fulfilment, inventory, and daily operations
Create engaging photo and video content for social media platforms
Assist in showcasing products, order preparation process, and brand activities online
Support the marketing team with content for promotions and campaigns
*Operations & Coordination*
Ensure accuracy and efficiency in daily fulfilment operations
Maintain cleanliness and organization within the workspace
Support process improvements to enhance productivity and customer satisfaction
Assist with other administrative or operational duties when required
*Requirements*
Previous experience in order fulfilment, inventory, customer service, or operations is an advantage
Basic knowledge of content creation and social media trends
Strong attention to detail and organizational skills
Good communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Must be computer literate and familiar with basic digital tools
Ability to work independently and as part of a team
*Preferred Skills*
Experience using social media platforms such as Instagram, TikTok, or Snapchat
Basic photography or videography skills
Creative mindset with an eye for presentation and aesthetics
Strong problem-solving and customer handling skills
*How to Apply*
Interested and qualified candidates may forward their CVs to whipsmartrecruitment@gmail.com using Job Title as Subject