MeritAbode
- Attend to residents’ complaints, requests, and inquiries promptly and professionally
- Serve as the first point of contact for all estate communication
- Track and follow up on complaints until resolution
- Ensure proper documentation of all issues, resolutions, and updates
- Communicate estate updates, and directives to residents
- Monitor general cleanliness, service quality, and basic estate standards
- Escalate unresolved issues to management when necessary
- Support administrative duties related to estate operations
- Maintain strong customer satisfaction and professional relationship with residents
Requirements:
• 5 – 7 years experience in Customer Service (estate/facility experience is an advantage)
• Strong communication and interpersonal skills
• Must be mature, professional, and well-organized
• Good problem-solving and conflict resolution skills
• Computer literate (MS Office, email communication)
• Ability to multitask and work under pressure
• Attention to detail and good record-keeping skills
• Added advantage: Preferably male and must be able to drive with a valid driver’s license