Community Associate

Job Summary:

Serve as the primary point of contact for, handling front desk operations, managing client inquiries, and actively driving sales of memberships and services to foster a vibrant and thriving community.

Key Responsibilities:

Conduct tours for prospective members, effectively showcasing facilities and services.

Actively engage with leads to convert inquiries into new membership sales.

Identify opportunities for upselling and cross-selling additional services to existing members.

Achieve sales targets for memberships, meeting room bookings, and other community services.

Warmly greet all members, guests, and visitors, ensuring a positive first impression.

Manage incoming calls, emails, and general inquiries, providing accurate and timely information.

Required Qualifications & Experience:

First degree or HND in Business Administration, Marketing, Hospitality, or a related field.

Prior experience in a customer-facing role, with a strong emphasis on sales and/or reception duties.

Proven ability to meet sales targets.

Excellent proficiency in Microsoft Office Suite and experience with CRM software.

Familiarity with co-working spaces or community environments is a plus.

Skills:

Exceptional communication (verbal and written), strong interpersonal, sales acumen, customer service, organizational, and problem-solving.

To Apply:

Interested applicants should send their application using the job title as the subject to hr@workcityafrica.com.