Core Responsibilities
Customer service job responsibilities encompass providing support and resolving issues for customers, encompassing answering inquiries, processing orders, handling complaints, and ensuring customer satisfaction through various channels.
Answering Customer Inquiries:
Addressing customer questions about products, services, policies, and procedures.
Resolving Customer Issues:
Investigating and resolving complaints, technical problems, and other issues in a timely and effective manner.
Processing Orders:
Accurately and efficiently handling customer orders, including taking orders, processing payments, and managing returns and exchanges.
Providing Product Information:
Offering detailed and accurate information about products and services to customers.
Maintaining Customer Records:
Keeping accurate records of customer interactions and transactions.
Escalating Issues:
Identifying and escalating complex or unresolved issues to appropriate internal teams.
Providing Product Support:
Troubleshooting technical issues and guiding customers.
Following Up with Customers:
Checking in with customers to ensure satisfaction and address any outstanding issues.
Additional Responsibilities:
Building Relationships: Establishing and maintaining positive relationships with customers.
Identifying Opportunities: Identifying opportunities to upsell or cross-sell products and services.
Providing Feedback: Collecting and providing feedback on customer experiences to improve products and services.
Staying Informed: Keeping up-to-date with company policies, procedures, and product knowledge.
Working with Teams: Collaborating with other departments and team members to ensure customer satisfaction.
Role Required
The role requires a deep understanding of the customer relationship process, business development, excellent communication skills, and the ability to work independently as
Proficiency in customer service tools and platforms is a must, must have specialised skill sets required and be proficient in using PC, CRM, and Smart Devices
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritise, and manage time effectively
Requirements/Qualifications.
Interested applicants should have a minimum of 2 years in Customer Service Operations and Management Systems
Applicant must be versed in computer basics, PC and System Operation, to be able to use smart devices effectively
Contract Type – Full Time Staff
OND |HND| B.sc | M.sc in Customer Service or other related Field
Method Of Application
Interested applicants are to send Cover Letter and other neccessary credentials via mail to career@tectainet.com
Use this Job title as the Subject of the mail
To apply for this job please visit tectainet.com.