Richwill Premiere Innovations
Job Description:
We are seeking a dedicated and organized Office Assistant to join our growing eCommerce team. The ideal candidate will play a key role in ensuring smooth order processing and delivery coordination. This role requires someone who is detail-oriented, professional, and an excellent communicator, committed to providing a seamless and satisfying experience for our customers.
Location: Monatan, Ibadan – Oyo State, Nigeria
Applicants from nearby areas such as Iwo Road, Alakia, Gbagi, Molade, Academy, Dizengoff, Olodo, Iyana-Church, etc., are preferred.
Responsibilities:
- Confirm customer orders via phone calls or messaging apps (e.g., WhatsApp) to ensure accuracy.
- Follow up with delivery agents to verify timely and successful deliveries.
- Provide customers with timely updates on their orders, including schedules or changes.
- Maintain accurate records of orders and delivery activities.
- Track shipments and update internal systems accordingly.
- Relay common customer feedback and delivery-related issues to management.
Requirements:
- Must present a professional appearance and positively represent the brand.
- Outgoing personality with confident and effective communication skills.
- Minimum of 1 year experience in a similar role (preferably in retail, logistics, or eCommerce).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with order management systems, CRMs, or inventory tools is an added advantage.
- Must own a smartphone with internet access and WhatsApp (for communicating with customers and delivery agents).
- Able to manage multiple tasks and follow up on customer orders efficiently.
- Strong attention to detail, reliability, and interpersonal skills.
- Age: 18–26 years
- Gender: Female preferred
Location: Monatan, Ibadan – Oyo State, Nigeria
Applicants from nearby areas such as Iwo Road, Alakia, Gbagi, Molade, Academy, Dizengoff, Olodo, Iyana-Church, etc., are preferred