Reward Investments & Services Ltd
Requirements:
Qualification: OND in any related discipline.
At least 1 year of relevant experience in customer service in the Capital Market
Proven customer support experience with a track record of exceeding quotas.
Strong phone contact handling skills and active listening ability.
Familiarity with CRM systems and practices.
Customer-oriented mindset with adaptability to interact with diverse personalities.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries via various channels.
Acknowledge and resolve customer complaints effectively.
Gain comprehensive knowledge of company products to address customer queries.
Process orders, forms, applications, and customer requests.
Keep accurate records of customer interactions, transactions, and complaints.
Communicate and coordinate with team members as necessary.
Provide constructive feedback on the customer service process to improve efficiency.
Ensure overall customer satisfaction and deliver professional support.
Key Skills Required:
Communication: Effective communication and active listening.
Problem Solving: Conflict resolution and decision-making.
Adaptability: Adjusting to various customer needs and handling dynamic situations.
Patience & Tolerance: Remaining calm under pressure and dealing with difficult customers.
Quick Thinking: Responding promptly and accurately to inquiries.
Organizational Skills: Managing multiple tasks and ensuring timely responses.
Application Process:
Interested applicants should send their applications and CVs to alerts@rewardinvestment.org.