Barista

Job Overview
As the Barista you are responsible for preparing and serving high-quality coffee, tea, and other beverages while providing exceptional customer service. This role ensures that every guest has a positive experience, manages café operations efficiently, and maintains a clean and organised workspace. The position requires excellent attention to detail, teamwork, and a strong understanding of café service standards.

Key Responsibilities
Beverage Preparation & Service

Prepare espresso-based drinks, brewed coffee, teas, and speciality beverages according to café recipes and quality standards.
Operate espresso machines, grinders, blenders, and other café equipment safely and efficiently.
Ensure consistency in taste, presentation, and temperature of beverages.
Customise drinks according to customer preferences while maintaining quality standards.

Customer Experience & Engagement

Greet and assist customers promptly and professionally.
Take orders accurately, answer questions about the menu, and offer product recommendations.
Handle customer complaints or feedback courteously and escalate to management when necessary.
Create a welcoming and enjoyable atmosphere in the café.

Operational & Administrative Duties

Maintain the cleanliness and organisation of workstations, equipment, and seating areas.
Monitor inventory levels, restock ingredients and supplies, and report shortages to management.
Prepare and store food items according to hygiene and safety standards (if applicable).
Handle cash, card, and mobile payments accurately using the POS system.
Adhere strictly to food safety, hygiene, and workplace safety regulations.
Assist in opening and closing procedures, including cleaning, cash reconciliation, and equipment shutdown.

Teamwork & Professional Development

Collaborate effectively with other baristas and café staff to ensure smooth operations.
Participate in training sessions and workshops to improve skills and knowledge.
Support management in implementing café policies and promotional activities.

Qualifications & Skills
Previous barista experience preferred; customer service experience is an advantage.
Knowledge of coffee brewing methods, espresso machines, and café equipment.
Excellent communication and interpersonal skills.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Friendly, approachable, and professional demeanour.
Flexible availability, including mornings, evenings, weekends, and public holidays.
Basic numeracy skills for handling cash transactions.

Physical Requirements
Ability to stand for extended periods and perform repetitive tasks.
Capable of lifting and carrying items up to 20 kg (e.g., coffee bags, milk cartons).
Ability to work in a hot and fast-paced environment.