Website RANDEKI ROYAL HOTEL
Develop strategic operational plans and work with various teams to ensure the achievement of these plans and also ensure optimised productivity across the teams.
Improve operational effectiveness by reviewing and developing processes and policies where necessary.
Work with operational teams to significantly reduce waste in the operational processes and specifically, reduce demurrage and storage payments by establishing root causes and implementing solutions.
Implement and drive operational excellence initiatives that will contribute to the organisations operational excellence culture in the long term.
Conduct regular operational meetings with relevant teams to review the previous period’s performance and ensure the implementation of action plans to resolve any operational challenges identified and make improvements
Ensure the efficient use of operational software, that all jobs are duly recorded accurately, and that clients are updated on the status of their shipment regularly or on timelines as agreed with customers
Assist in resolving any client operational issues and ensure the achievement of company Key Performance Indicators (KPIs)
Responsible for coordinating all Requests for Quotes/ Information (RFQs / RFIs) and tenders and ensuring that these are responded to on time.
Responsible for ensuring prompt responses to all pricing requests for both sea
Ensure effective performance management for direct reports
Ensure up-to-date knowledge on industry standards to ensure adherence and compliance to standards
Work together with Sales and other team leads to seek out opportunities for expansion and growth by developing new business relationships