Phillips Outsourcing
Operations Manager
Location: Abuja, Nigeria
Industry: Hospitality
Summary:
The Operations Manager, ensures the smooth functioning of the Abuja office and delivery of trade services (trade information, facilitation, technology), hospitality, MICE service, and property services.
Key Responsibilities:
• Representation: Represent the office at official events.
• Business Planning: Develop, implement and monitor the Abuja’s five-year and annual business plans and meet the banks investment and development goals.
• Operational Guidelines: Develop and implement centers operating policy guidelines.
• Manpower Planning: Develop and execute manpower plan to ensure optimal workforce management.
• Budgeting & Finance: Prepare, implement, and monitor annual operating and capital budgets.
• Compliance Management: Ensure adherence to statutory requirements, including insurance, operating licenses, taxes, and local/international regulations.
• Protocol Management: Oversee provision of protocol-related services and access to diplomatic privileges and immunities for company and its officials.
• Front Desk & Concierge Management: Manage guest services, concierge operations, and referrals within the building complex.
• Marketing & Branding: Develop and execute Marketing Plan in collaboration with business offerings while ensuring brand compliance.
• MICE Management: Lead the planning and execution of the MICE events and activities.
• Networking and partnerships: Cultivate and build a broad network of local and global members of the trade, finance and investment ecosystems and arrange regular networking events.
• Trade Services: Coordinate with Trade Services, SME services and other services units to facilitate provision of trade information, facilitation and technology services.
• Financial Management: Manage office financial records and reporting systems.
• Other Duties: Perform additional management tasks as assigned.
Skills, Knowledge, and Attributes:
• Education: Master’s degree from a leading university in Real Estate, Business Administration, Hotel Management, Trade Services, Human Resources, or related fields.
• Experience: At least 10 years of managerial experience within a globally recognized organization, with a proven track record in client support environments.
• Technical Expertise: Strong knowledge of organizational management, trade services, operations, human resources, office administration, facilities and asset management, vendor and contract management.
• Cross-Cultural Competence: Ability to operate in a diverse, dynamic environment with deep knowledge of administrative practices in Africa.
• Stakeholder Engagement: Experience interacting with senior officials in banking, corporate, and governmental sectors.
• Communication: Excellent verbal and written communication skills in English. Proficiency in French is an advantage.
• Business Acumen: Demonstrated expertise in managing business support services within complex environments.
• Leadership & Strategy: Strong planning, negotiation, organizational, and people management skills.
• Problem-Solving & Innovation: Creative, resourceful, and results-driven approach to business challenges.
• Integrity & Confidentiality: High ethical standards with a commitment to confidentiality.
• Analytical & Presentation Skills: Ability to draft high-quality reports and board-level memorandums.
To apply for this job please visit polats.net.