Website J&C Technology
About J&C Technology
J&C Technology is a growing IT and consumer electronics company focused on delivering smart devices, accessories, and tech solutions to individuals and businesses. We’re known for reliable products and even better service. Our goal is simple: make technology easy, accessible, and stress-free for every customer.
About the Job
We’re looking for a friendly, solution-driven Customer Service Agent to be the first point of contact for our customers. You’ll help people with product inquiries, orders, after-sales support, and make sure every customer leaves happy.
If you love talking to people, solving problems, and you’re tech-curious, this role is for you. You’ll work closely with sales, technical, and logistics teams to ensure smooth customer experiences across phone, WhatsApp, email, and online stores.
Key Responsibilities
– Customer Support: Respond to customer inquiries via calls, WhatsApp, email, etc regarding products, pricing, orders, and troubleshooting
– Order Management: Assist with order processing, tracking, and follow-up with logistics
– After-Sales Service: Handle complaints, returns, warranties, and service requests professionally
– Product Knowledge: Learn and explain features of phones, laptops, accessories, and other tech products we sell
– CRM & Documentation: Log customer interactions, feedback, and issues in our system
– Sales Support: Upsell relevant products and promote ongoing promos to customers
– Feedback: Report recurring customer issues to management to improve service and products
*Requirements*
– Experience: 1+ years in customer service, sales, or retail. Experience in a tech/electronics store is an advantage
– Skills: Excellent verbal and written communication in English. Good interpersonal skills
– Tech-Savvy: Comfortable using CRM tools, Google Workspace, and social media/WhatsApp for business
– Personality: Patient, empathetic, positive attitude, and able to handle pressure
What We Offer
– Competitive salary + sales commission/bonuses
– Training on products and customer service
– Friendly team and growth opportunities in the tech industry
– Staff discount on J&C Technology products