Hotel Capitol
You oversee the daily operations of a front desk team, ensuring smooth and efficient service for guests or clients. You manage staff, handle guest interactions, and maintain a welcoming environment. Your role majorly often involves supervising, training, and performance management of front desk personnel, as well as handling guest inquiries, complaints, and special requests.
REQUIREMENTS AND SKILLS
Previous experience in hotel front desk operations, with supervisory or leadership roles
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Knowledge of hotel reservation systems and point-of-sale software
Ability to work in a fast-paced environment and adapt to changing priorities
Familiarity with hotel policies, procedures, and industry standards
High level of integrity and professionalism
Ability to handle guest issues with diplomacy and resolution
Flexibility to work evenings, weekends, and holidays as needed
Bachelor’s degree in Hospitality Management or a related field is a plus