Estynetechspot Estyne Tech Spot
Job Summary
The Customer/Marketing Representative is responsible for promoting and selling tech gadgets, as well as providing exceptional customer service. This role involves understanding customer needs, offering suitable product recommendations, and maintaining a high level of product knowledge. The Customer/Marketing Representative will engage with customers in-store, online, and via phone, ensuring a seamless and positive shopping experience. The ideal candidate will have a passion for technology, strong communication skills, and a results-driven approach to sales.
Job Description
Responsibilities:
Sales and Promotion:
Actively promote and sell tech gadgets to customers.
Understand and meet targets and goals.
Stay updated on the latest technology trends and product features.
Customer Service:
Greet and assist customers, understanding their needs and preferences.
Provide detailed product information and demonstrations.
Handle customer inquiries, concerns, and complaints professionally and promptly.
Product Knowledge:
Maintain a deep understanding of all products and their features.
Participate in ongoing training to stay informed about new products and services.
Inventory Management:
Assist in managing inventory levels, ensuring products are well-stocked and displayed.
Conduct regular stock checks and report any discrepancies.
Sales Transactions:
Process sales transactions accurately and efficiently using POS systems.
Handle cash, credit, and debit transactions, ensuring proper procedures are followed.
Customer Follow-Up:
Follow up with customers post-purchase to ensure satisfaction and address any issues.
Build and maintain strong customer relationships to encourage repeat business.
Store Presentation:
Ensure the sales floor is clean, organized, and visually appealing.
Set up displays and promotional materials to attract customer interest.
Requirements:
High school diploma or equivalent; additional education or certifications in sales or technology is a plus.
Proven experience in a sales role, preferably in the technology or electronics industry.
Strong understanding of tech gadgets and their functionalities.
Skills:
Excellent communication and interpersonal skills.
Strong sales and negotiation skills.
Ability to work independently and as part of a team.
Proficiency in using POS systems and basic computer applications.
Attributes:
Customer-focused with a friendly and approachable demeanour.
Results-oriented with a proactive approach to achieving sales targets.
Ability to handle multiple tasks in a fast-paced environment.
Compensation and Benefits:
Competitive monthly salary with performance-based bonuses.
Opportunities for promotion and career advancement.
Work-life balance support through flexible scheduling (where applicable).
Access to personal development programs and professional training.
Certification opportunities for eligible and high-performing employees.
A dynamic and supportive work environment where your growth is valued.