Ren San & Co.
Role Summary
The Arts & Crafts Facilitator and Sales Representative will assist and support creative learning activities for children, facilitate arts & crafts sessions and workshops, and support sales operations in the store. This dual-function role combines educational facilitation with retail sales responsibilities, ensuring that customers receive an engaging, informative and customer-centric experience.
Key Responsibilities
Arts & Crafts Facilitation
Assist in designing age-appropriate arts & crafts activities that encourage children’s creativity, fine motor skills, and cognitive development.
Support lesson/activity plans tailored to different age groups (typically toddlers and early primary ages).
Assist in coordinating and facilitating scheduled workshops, drop-in creative activities, and special event sessions within the store.
Ensure safe use of materials and guide tools, techniques and artistic expression
Build positive rapport with children, support participation, and encourage parent involvement when appropriate.
Provide feedback and suggestions to parents on how to extend creative learning at home.
Assist in setting up materials, supplies and stations before sessions.
Maintain the cleanliness and organisation of the creative space after activities.
Sales Representative Responsibilities
Sales Support
Ensure high levels of customer satisfaction through professional, friendly, and responsive customer service.
Welcome and greet customers warmly, creating a positive in-store experience.
Ascertain customers’ needs and preferences and recommend suitable products accordingly.
Assist customers with accurate product information, clearly explaining features, benefits, and appropriate age usage.
Address customer inquiries, complaints, and concerns promptly and professionally, escalating issues where necessary.
Communicate customer feedback, preferences, and market insights to management to support business improvement.
Store Operations & Merchandising
Maintain outstanding store condition, cleanliness, and visual merchandising standards at all times.
Ensure shop floor stock is properly arranged, displayed, and replenished as needed.
Receive, unpack, label, and arrange new shipments from suppliers and vendors accurately.
Keep up to date with product knowledge, promotions, and new product arrivals.
Sales Transactions & Reporting
Process customer payments accurately and efficiently using the point-of-sale (POS) system.
Handle cash, cards, and other payment methods in line with company procedures.
Prepare periodic sales reports and provide updates to management as required.
Support inventory tracking and stock level monitoring to prevent shortages or losses.
Marketing & Brand Representation
Contribute to store marketing strategies aimed at increasing brand awareness and optimising sales.
Participate in marketing events, seminars, and telemarketing activities as assigned.
Represent Tots Toys professionally at all times, upholding brand values and standards.
Support initiatives that promote child development through the selection of appropriate toys and customer education.
Qualifications
A minimum of OND/HND/Bachelor’s degree in Education, Fine Arts, Early Childhood Studies, or related field is a plus.
Strong experience in arts & crafts facilitation, creative instruction or workshop delivery (especially with children).
Demonstrated sales or customer service experience in retail environments.
Excellent communication and interpersonal skills.
Confidence working with children and parents in a public retail setting.
Preferred
Background in early childhood development, creative arts, education or similar.
Familiarity with children’s creative products and craft supplies.
Experience with POS systems and basic sales reporting.
Core Competencies
Creativity & Instruction: Ability to design, explain and lead engaging arts & crafts activities.
Customer-Centric Sales: Ability to identify customer needs and match them with appropriate products and experiences.
Organisation & Presentation: Maintain a clean, well-organised space for learning activities and merchandise.
Communication: Clear, professional verbal and written communication with adults and children.