Website Grado Konnects
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person.
Provide accurate information about products, services, policies, and promotions.
Handle and resolve customer complaints in a professional and timely manner.
Process orders, forms, applications, and requests.
Maintain customer records by updating account information.
Escalate complex issues to the appropriate departments when necessary.
Follow up with customers to ensure satisfaction and issue resolution.
Collaborate with team members to improve customer experience.
Adhere to company policies, procedures, and quality standards.
Skills & Qualifications:
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Patience, empathy, and active listening skills.
Ability to multitask and work under pressure.
Proficiency in basic computer applications and CRM software.
Minimum qualification: OND/NCE/HND/BSc (depending on company policy).
Previous experience in customer service or related roles is an added advantage.