Brasvel Consult
Who is a Customer Service Representative?
A customer service representative is a person who interacts with customers to provide information, resolve issues, and offer support. They’re the face of the company and play a key role in ensuring customer satisfaction.
Key Responsibilities
– Respond to customer inquiries via phone, email, chat, or in-person
– Resolve customer issues and provide solutions
– Process transactions, handle payments, and manage returns
– Provide product information and share company policies