Brasvel Ventures Limited
Making Account Changes: Updating customer information and managing their accounts.
Handling Returns/Exchanges: Facilitating returns and exchanges of products.
Addressing Billing Concerns: Resolving issues related to customer billing.
Keeping Records of Interactions: Documenting customer interactions for future reference.
Providing Product/Service Information: Educating customers about available products and services and recommending options.
Escalating Issues: Directing customers to appropriate departments or supervisors for complex
Maintaining Customer Satisfaction: Ensuring customers feel heard and valued by providing excellent service
Answering Customer Inquiries: Providing helpful and clear information about products, services, or company policies.
Resolving Complaints: Addressing and finding solutions to customer issues promptly to ensure satisfaction.