Hinge consult
Key Responsibilities:
Answering inquiries: Responding to customer questions about products, services, and policies.
Problem solving: Addressing and resolving customer complaints and concerns promptly.
Order processing: Handling customer orders, returns, and exchanges.
Providing support: Assisting customers with product usage, technical issues, and troubleshooting.
Maintaining records: Documenting customer interactions and transactions in a CRM system.
Following procedures: Adhering to company policies and guidelines when handling customer requests.
Collaboration: Working with other teams to ensure customer satisfaction.
Proactive outreach: Contacting customers to gather feedback and improve the customer experience.
Feedback collection: Gathering feedback through surveys, reviews, and other channels to improve customer experience.
Sales and upselling: Identifying opportunities to upsell or cross-sell products and service