NOC Zonal Manager, Remote Monitoring System (RMS)

·        Supervise the Quality control and Field support team and tools experts on an ongoing basis through assignment of tasks, review of work outputs, and feedback on individual and group performance.

·        Track and understand the limitations/difficulties behind spending long hours on a site visit.

·        Monitor systems performance and analyze readings/ reports on systems.

·        Work with the NOC manager to build KPI to effectively monitor and manage the activities of the QCs and FSs within the zone.

·        Acts as Technical Support for the QCs within each zone.

·        Detect and identify irregularities and snag patterns.

·        Use reports on the system to ensure all RMS equipment and Assets are properly configured on the system and report defaulters to the NOC Manager.

·        Ensure that processes and procedures are correctly implemented.

·        Bridge between operation team and Field support.

·        Work closely with cross-functional teams to develop and implement corrective and preventive actions to address root causes and prevent recurrence of issues

·        Track all Tickets on sites visited from Open Status to Closed Status.

·        Track and ensure all Rejected tickets are moved to Closed status.

·        Rigorously manage scope to ensure commitments are achieved within agreed time, cost and quality parameters.

Perform other tasks and duties assigned by HOD, RMS.